01 — Reactive: Something broke. We fix it.
For businesses that need dependable help when something goes wrong.
08 · Evolve
Support & Maintenance
Launch is only the beginning.
Software lives in the real world after launch. Users behave differently. Traffic changes. Dependencies get updated. Security threats evolve. Businesses change direction.
We keep your technology healthy, secure and moving forward.
What happens after launch?
- 01
Who is watching the system?
- 02
Who catches performance issues?
- 03
Are your backups actually recoverable?
- 04
Who handles critical bugs?
- 05
When was the last security update?
- 06
Who improves the product as the business changes?
What we build
- Security
- Performance
- Uptime
- Backups
- Reliability
- Bugs
- Infrastructure
- Improvements
- 01
Scheduled security patching and dependency updates
- 02
Uptime and performance monitoring with alerting
- 03
Bug fixing with agreed response-time tiers
- 04
Backup verification
tested restores, not just backups sitting untested
- 05
Small feature enhancements and optimizations
- 06
Regular health-check reporting
- 07
Priority support for critical issues
How we work
Setup
Monitor
Maintain
Respond
Review
Improve
What changes
Your software stays dependable after launch — without your team having to constantly worry about what's happening behind the scenes.
02 — Proactive: Find the problem before your users do.
Monitoring, maintenance and health checks designed to prevent avoidable incidents, with agreed response-time tiers.
03 — Continuous Engineering: Don't just maintain it. Keep making it better.
A long-term engineering partnership for products that continuously evolve.
And yes, we can inherit existing systems
You don't have to start with software built by Pivot. We begin with an assessment, understand the system, identify the risks and establish a support model that makes sense.
Quick answers
Can you support software you didn't build?
Yes — we start with a review of the existing system before taking over.
What counts as urgent?
Anything affecting users' ability to use the system — we agree on definitions and response times upfront.
Can we change our plan later?
Yes — plans scale up or down as needs change.